Analysis of tables and recomendstion _graphs_ mean _varaince _ST Essay

Analysis of tables and recomendstion _graphs_ mean _varaince _ST - Essay Example report, therefore, recommends that the municipality should focus its resources on the lands and housing sector, free toll and helpdesk channels and its improving trend. Al Ain municipality is a local authority in Al Ain city whose roles includes provision of public utility services to the city’s community through its call centre. Application of descriptive statistics is therefore essential in understanding the municipality’s operations (Abu Dhabi 1; Mimmack, Manas and Meyer, 3-27). The descriptive statistics for reported cases, by channel, identifies an increment in report from a mean of 282.75 of the first half of the year to a mean of 332.43 in the second half, an indication of increased activity in the call center in the second period. The trend is associated with increase in standard deviation. The sector analysis, on the other hand, shows that most of the reported cases in the year 2011 were complaints with inquiries forming the least of reported cases. The pie chart for the number of cases reported between January and July identifies free toll and helpdesk as the majorly used channels. The same trend is observed in the second half of the year. Distribution of cases by sector, on the other hand, identifies housing and lands with the highest number of cases with information cases forming the highest correspondents. The charts for distribution of cases by sectors per month also identify information as the major contributor to the municipal reported cases. While the average response duration decreases with time, the average number of assigned cases increases with time across the year 2011. Analysis of the data shows that the municipal is effective in pursuing its role that includes provision of support to development initiatives. Lands, and housing sector, free toll, and help desk channels are the most active sections. The descriptive statistics also shows higher reported cases in the second half of the year than in the first half. The charts further

Abortion Research Paper Example | Topics and Well Written Essays - 500 words

Abortion - Research Paper Example Inability to support or afford a child is another major reason for abortion. Sometimes women choose to have an abortion to prevent the birth of a baby with major birth defects or severe delivery complications. Finally, they consider abortion as a means of terminating pregnancy resulting from an incest or rape (WebMD). All religions consider abortion as an extreme sin because they believe that human life is created by god and therefore no person other than God may take a life (Society for the Protection of Unborn Children). Humanitarians hold the view that every individual has the right to live and abortion is therefore an inhumane activity. In contrast to this, some people opine that the decision must be left to the option of women as they are the child bearers. The US Supreme Court decision Roe v. Wade in 1973 made abortion legal in every state of the country (qtd in Rosenthal, 313). Prior to this ruling, legality of abortion was left to the option of individual states. It was illegal in 30 states and legal in 20 states under particular circumstances. However, individual states are allowed to regulate abortion or form trigger laws. Currently, 6 states follows trigger laws and other three states possess laws to criminalize abortion. It must be noted that the US constitution guarantees women’s fundamental right to choose abortion. At the same time, US constitution provides states with the right to restrict abortion practices to varying degrees. I strongly support the Federal position on abortion. Every child has the right to obtain proper care and love and which is not guaranteed when a woman is forced to give birth to an unwanted child. It is observed that majority of the abortions take place in the first trimester. At this stage, a fetus is fully dependent of the mother and hence it cannot be considered as a separate entity. In many cases, abortion reduces the probability of pregnancy related complications and secures mother’s life. If a woman

CUSTOMER SATISFACTION IN INTERNET BANKING Essay

CUSTOMER SATISFACTION IN INTERNET BANKING - Essay Example More evidences and marks of banking activities are found in the ancient times as well. In fact, the word digs its origins back to the Ancient Roman Empire, where the moneylenders used to set up their stalls in the middle of enclosed courtyards called macella on a long bench called a bancu, from which the words banco and bank are finally derived. The merchant of the bancu, being a moneychanger, simply converted foreign money the Imperial Mint, the sole legal Roman tender. He did not invest a lot of money. (Matyszak & Philip 2007). A banker or bank has been in the status of a formal financial institution whose primary activity is to serve as a payment agent for customers to borrow and lend. The name of the first modern bank was Banco di San Giorgio or the Bank of St. George which was established in Italy at Genoa during the year 1406. As the human life style started ticking faster, the modes of transaction also indicated a shift to fit in the pace of the human wants, movements of goods and services and the time value factor that became crucial. The paper is concentrating on the aspect of one of the modern banking pattern; most contemporary and commonly known as the internet banking and the customer satisfaction in its service. The precursor for the modern day’s home or office based internet banking services were the distance banking services over electronic media from the early 80s. the late eighties saw the popularity of internet rise and this brought with it the utility of a keyboard, monitor and terminal. The phone might or might not have been used in the process. Home banking can also refer to the use of a numeric keypad to transmit tones through a phone line with instructions to the bank. In 1981 four banking giants of New York, Citibank, Chase Manhattan, Chemical and Manufacturers Hanover began to re nder home banking service through the application of internet and this marked the

Christianty paper Research Example | Topics and Well Written Essays - 750 words

Christianty - Research Paper Example However, before one learns to accept Jesus, they may have been living in the ways of darkness. Jesus is the word, and him who receives the word in the Bible recognizes Jesus. This comes by learning the work of God and believing in that word. That word defines the character of a believer of Jesus and the followers of earthly possessions. As followers of Jesus Christians are expected to forsake the desires of the flesh and uphold the fruits of the Holy Spirit (Johnson 224). The practice may occur gradually as one gets to learn and understand the virtues of a Christian. For example, in his childhood Mark grew in an affluent background where he never lacked anything of substance in his life. However, some of his neighbors and friends grew in immense poverty where even the basic things seemed a luxury to them. Mark was so proud and looked down upon his friends. He treated them with a lot of contempt. Although he was born in a Christian family, Mark never took religion with a seriousness it deserved. His pride surpassed even the customs practices because he never respected even his elders. He could blatantly talk about his beautiful items such as clothes, shoes and other luxurious items that were in his possession. He bragged about his father’s wealth just to demean his colleagues. His friends felt envious of him and always listened to his boastful stories. More often he could pick a quarrel with anyone over anything only to warn his counterpart of the repercussions they would suffer if they dared touch him. He never forgave anyone he had argue d with even he knew he was in the wrong. He always desired to avenge against his colleagues (Witherington 72). Nevertheless, Christianity emphasizes on forgiveness and forbid anyone from taking revenge against the wrongs done by others (Clapper 41). Some of his friends were very kind and forgiving, so they always tried to talk to him and request him to humble himself. Some of his friends were very

OPERATIONS OF APPLE FOLLOWING THE IDEA OF NICCOLO MACHIAVELLI Essay

OPERATIONS OF APPLE FOLLOWING THE IDEA OF NICCOLO MACHIAVELLI - Essay Example Machiavelli, in â€Å"The Prince†, describes that a prince is not the same with the people whom he rules; rather, he poses a greater stature in the society. Expanding this vision propounded by Niccolo Machiavelli, the principles of ruling and managing a mass of individuals can also be deemed as applicable in modern organizational field of operations. In this regard, Machiavelli’s description of the qualities of a prince or a person or a corporation can be viewed as similar to that of modern day organizations, having its operations and influencing factors networked in the realms of politics, regulatory as well as economic and certainly in social paradigms as well. Moreover, as Machiavelli precisely mentions that gaining goodwill of the citizen is quite important with regard to rule properly with utmost effectiveness, his principles can be argued as justifiably applicable in 21st century organizational context where sustainability and moral principles are supposed to be o ne of the prime concerns. THESIS STATEMENT Critically analyzing the strategic operations of Apple Inc., this thesis will aim at discussing those bases or grounds where Apple’s operations follow the principles affirmed by Machiavelli and those opposing Machiavelli’s viewpoints. In addition, justifications will also be delivered on the inferences drawn so as to gain an in-sight to the concerned issue in this thesis. OPERATIONS OF APPLE FOLLOWING THE IDEA OF NICCOLO MACHIAVELLI Today, Apple is renowned as one of the leading Information Technology (IT) companies of the world. With its worldwide operations, the company has emerged as one of the most successful and renowned brands. It is in this context that alignment of the operational approach of Apple with that of the ideas presented by Machiavelli in ‘The Prince’ is quite likely to reward a succinct understanding of the possible influences, which can be reasoned as the causes of Apple’s success to dat e. In precise, Machiavelli describes about various principles of ruling, keeping in concern the autocratic system of the then scenario, i.e. of the 15th century. The principles thereby depict about the methods to be followed with regard to govern and maintain power in a particular demographic region, which can also be characterized as organizational environment in today’s context. Notably, sustainability constitutes major significance in these principles, in the form of the morally sound attitude deciphered by the ruler through his works, human behavior influenced by their heredity and surrounding environment as well as demand for transparency in the entire working process by both the ruler and those who are ruled. In accordance with this principle, Apple’s operations all over the world, intended to capture maximum share of the technology industry, can be found as emphasized on ethically sound principles rendering high priority to its customers’ needs, in accord ance with its stakeholders’ and organizational needs (Reuters, â€Å"Apple Inc (AAPL.OQ)†). Heading towards being more argumentive, the principles in Machiavelli’s â€Å"The Prince† depict that hereditary princedom is much beneficial from new princedom as it assures greater loyalty from the followers. Contextually, Apple is one of those companies that intend to operate in the competitive market in which they are present as a strong brand, following its hereditary princedom. This may also be considered as a major reason as to why Apple has been quite reluctant in reaching to the various non-competitive markets in the global realm. As Machiavelli argues, trusting in hereditary princedom is one such aspect that enables a prince to maintain his power and attain highest possible

Weekly Journal #5 Essay Example | Topics and Well Written Essays - 250 words

Weekly Journal #5 - Essay Example o focus on individuals and inner desires or feelings that shape behaviors as Cognitive Behavioral Theory remain to concentrate on how human cognitions affect their behaviors. Another key point learnt from the weeks reading is that Psychoanalysis constitutes the theory used by first family therapists. As demonstrated by Nichols (2013), many other theories and approaches to family therapy followed or developed from Psychoanalysis. From the perspectives of an experienced counselor, the frameworks of Psychoanalysis and Cognitive Behavioral Theory are not much apart. This means that it is easier to merge and manipulate the two techniques subsequently in treating a family. As explained by Nichols (2013), Psychoanalysis theory concerns with self-psychology and object relations theory to detail how people relate to each other, underlying expectations in every relationship and how fulfillment or failure affects emotions and behaviors of individuals. Simply interpreted, Psychoanalysis investigates how human relationships affect their self-understanding and emotions. Cognitive Behavioral Theory on the other hand generally emphasizes the need for attitudinal change to maintain change in behavior (Nichols, 2013). Again, this technique seems to center on emotions and inner desires of individuals as elements to regulate to cause positive and functional behaviors that maintain family dynamics. From the understanding, a cou nselor can just combine and merge the two techniques in treating a family. This will help to focus on individuals and families at relevant times as suites therapist’s strategies and goals. One of the insights that this week readings have elicited is that Psychoanalytic Theory and Cognitive Behavioral Theory share significant attributes with Experiential and Strategic Theories of family therapy. this is insight is due to fact that when deeply analyzed, the focus of the theories end at understanding emotions and inner desires of individuals, and their effects

Management Process and Organizational Behavior Essay Example for Free

Management Process and Organizational Behavior Essay Q.1 â€Å"Today managers need to perform various functions†: Elaborate the statement Managers create and maintain an internal environment, commonly called the organization, sothat others can work efficiently in it. A manager’s job consists of planning, organizing, directing,and controlling the resources of the organization. These resources include people, jobs or positions, technology, facilities and equipment, materials and supplies, information, and money.Managers work in a dynamic environment and must anticipate and adapt to challenges.The manager looks after more than one function. Therefore, managerial practices usedsuccessfully in big firms cannot be blindly used in small-scale units. Basic managerial functionsin large and small business are the same. But the manner in which these functions should becarried out can be different.Managing starts with planning. A manager with a definite and well defined plan has morechances of success than another who tries to start an enterprise without planning. According toKillen† planning is the process of deciding in advance what is to be done‚who is to do it‚how it isto be done and when it is to be done’’. Planning involves thinking and decision and is, therefore,called a logical process. Planning is a continuous process as changes in plans have to be madefrom time to time to take care of changing environment. Many a times, a vague approach isadapted to planning in a small firm. There is a false impression that small firms areuncomplicated and do not require planning. The small-scale manager does not want to engagehis employees in the planning process due to the desire to keep the secrets with him. Personalaccountability for results, lack of expert staff and not having planning skills are other major obstacles to planning in small firms. The owner or manager of a small enterprise is too involvedin day-to-day operation to try planning before commencing actual operation. But they need pre-planning most because small firms have limited resources to conquer their upcoming problemand cannot afford to finance losses that can take place while adjusting to unanticipatedhappenings/changes.An manager needs an enterprise which can achieve the business objectives. During thefunction of organizing he leads human resources to successful completion of the project,arranging the functions and activities into different levels in the organization structure, thusfacilitating the assignments of personnel according to their capabilities, skills and motivation.According to Peter F. Drucker the process of organizing consists of three steps activitiesanalysis, decisions analysis and relation analysis.(i). Activities Analysis: It consists of the following:a) Determining the main functions for achieving the objectives of the firm.b) Various sub-functions in each major function.c) Amount of work in each major function and its sub-function.d) The position required to perform the activities.(ii) Decisions Analysis: It consists of the following:a) Choosing the basis of departmentalization so that functions could be grouped intospecialized units. Generally, functional departmentation is appropriate for small-scaleunits. Customers, Products and territories are ot her important base of departmentalization.b) Choosing the type of organization structure so that departments are incorporated into aformal structure. MBA Sem-IManagement Process and Organizational Behavior Subject code MB0022 (iii) Relations Analysis: The authority, responsibility and accountability of every position and itsrelationship with other positions are clearly defined. Various positions are manned with personshaving the necessary education, training, experience and other qualifications.To obtain best possible benefit from each employee it is necessary to delegate functions as far-down in the organization as possible. Owners of small firms are often reluctant to delegatingauthority to their employees even though they expect them to do all functions allocated to themthat require authority. For effective completion of tasks, it is necessary that responsibilityaccompanies the necessary authority. In directing a manager has to supervise, guide, lead and motivate people so that they canachieve set targets of performance. In the process of directing his subordinates, a manager ensures that the employees fulfill their tasks according to the set plans. Directing is theexecutive function of management because it is concerned with the execution of plan andpolicies. Directing commences organized action and sets the whole organizational machineryinto action. It is, therefore, the life giving function of an organization. This is the area where themastery of the art and science of management is put to test. An manager’s leadership styledetermines the work atmosphere and culture of the organization. Above all, he must motivateemployees by setting a good example, setting practical targets of performance and providingsatisfactory monetary and non- monetary benefits.In directing a manager has to perform the following tasks:(a) Issuing orders and instructions(b) Supervising workers(c) Motivating i.e. inspiring to work efficiently for set objectives(d) Communicating with employees regarding plans and their implementation.(e) Leadership or influencing the actions or employees. Controlling is the process of ensuring that the organization is moving in the desired directionand that progress is being made to wards the achievement of goals.The answer to a profitable organization is the skill of the owner or manager to controloperations. He has to establish standards of performance, procedures, goals and budgets. Withthese guides, he supervises job progress, workers performance and the financial condition of the business. The controlling function of the owner manager includes:Setting of standards: Control presumes the existence of standards against which actual resultsare to be evaluated. Standards can not control on their own but they are the targets againstwhich actual performance can be measured. Therefore they should be set clearly andaccurately. They should be precise, adequate, and feasible.Measurement of actual performance: The actual performance is measured and evaluated incomparison with the set standards. Preferably measurement should be such that variation maybe identified in advance of occurrence and prevented by suitable action. Where work involved isof quantitative nature measurement of performance is not difficult. But when the work is notquantifiable measurement becomes difficult. Periodical reports test checks and audits arehelpful in precise measurement of performance. MBA Sem-IManagement Process and Organizational Behavior Subject code MB0022 Analysis of variances: Comparison of actual performance with standards will reveal variation.Variations are analysed to identify their cause and their impact on the organization. Correctiveaction can be possible only where the causes of the problem spots have been identified.Clarification may be called for sudden variation.Taking corrective action: Control means action on the basis of measurement and evaluation of results. Wherever possible self- determining device should be used for bringing back actualresults in line with the standards. Standards should be revised wherever necessary. Other stepsto prevent deviations can be re-organization, improvements in staffing and directions etc. Thereal meaning of control lies in the commencement and follow-up of remedial action. At thisstages control unites with planning.